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We are closely monitoring the COVID-19 situation. Get complete details and updates here.


Google recently turned off Maps for colleges and universities. We are undergoing a review of their changes and will restore this service as soon as possible. Please click here for a workaround.


The Registrar's Office has assigned classroom spaces to all Summer 2021 coursework.  A complete list of E-Engaged+ coursework can be found here.   

Voicemail access off campus

Voicemail access off-campus for department extension and personal extension.

1. Call your full phone number (ex. 413-748-3000)


2. After the voicemail prompt starts press *7


3. You will hear "Welcome to the Avaya voice system for help press *4", then it will prompt you for an extension and the # key. (ex. 3000#)


4. You will be asked for your password¹, enter it then press the # key (ex. 1312#).  


5. Press 2 to listen to your voice messages


6. Follow the prompts to skip, save, transfer, an delete voice messages².


¹If you have not set up your voicemail password: when asked for a password, press #, and the system will ask you to enter a new password, enter that password then a second time to confirm. Note: Passwords can be 4 to 8 digits long and cannot be 1111, 1234, or your extension number.


²If you listen, save, or delete voice messages, it will reflect on your phone's visual voicemail alerts and counts.

Changes in Adobe Creative Cloud Shared Device License

Beginning this September, all lab and classroom machines on campus have the new Adobe Shared Device License installed on them.  This change will require you to log in with your Springfield College PrideNET username and password in order to use Adobe products. 


1. When you first launch an Adobe App, you will be prompted with a sign in screen:

2. Enter your Springfield College email address using as the domain name e.g. 

3. As soon as you press enter or tab to the password screen, you will be redirected to our single sign on screen – you will see a screen that tells you that you are being redirected.


4. Enter your PrideNET username and password.  Note: you will NOT enter the at this login screen.

Once complete, you will be returned to the Adobe app you launched, and you are ready to go!


Always remember to restart a lab or classroom computer when you are done working on it, this will clear out any apps or websites you are logged into.


If you have any questions, or problems using Adobe apps or any other software installed on lab machines, please contact the Technology Service Center at 413-748-4872 or email


You can download a copy of these instructions by clicking here.

How to forward a call to someone else's voicemail

Steps to forward a call directly to someone else's voicemail:

Note: the caller will be able to hear anything you say while you initiate the transfer to voicemail.  Once you click Select, they will be immediately transferred and no longer on your line.

1) Press the Visual Voicemail button (the envelope)

2) Dial the extension of the person you want to send the call to voicemail

3) Press Select from the soft keys (first button on the left)

4) Hang up your phone

How to disable the voicemail to email feature

Avaya J169 Basic Functions